Cancellation Policy
This policy explains how to cancel and what charges may apply. Charges depend on the fare and rate rules attached to your specific booking.
LEGAL NOTICE: These documents are website templates and should be reviewed and approved by the company's UK legal adviser before publication.
How to cancel
Cancellation requests must be made in writing by the lead traveller to [enquiries@example.co.uk]. The effective date is the date we receive the request.
Cancellation charges
Charges are made up of the supplier charges applicable at the time of cancellation plus our administration fee of [amount]. A scale of typical charges by number of days before departure will be shown on your booking confirmation. [Insert the company's agreed scale here — do not publish figures that have not been agreed.]
Cancellation by us
If we have to cancel for a reason other than your default, we will offer the alternatives available to you and set out any refund due.
Insurance
Travel insurance is strongly recommended and may cover cancellation for insured reasons. Check the policy wording before you travel.
Last updated: [date to be set on publication]. Questions about this document can be sent to [enquiries@example.co.uk].
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