Complaints Policy
We want to resolve problems quickly and fairly. This policy explains how to raise a complaint.
LEGAL NOTICE: These documents are website templates and should be reviewed and approved by the company's UK legal adviser before publication.
During your trip
Tell the hotel, transfer provider or airline immediately and contact our support line so we can try to resolve the issue while you are still travelling.
After your trip
Write to [complaints@example.co.uk] within [number] days of returning, including your booking reference and what you would like us to do. We aim to acknowledge within [number] working days and respond fully within [number] working days.
If you are still not satisfied
[Describe any escalation route available, for example an alternative dispute resolution scheme, only if the company is genuinely a member of one.]
Last updated: [date to be set on publication]. Questions about this document can be sent to [enquiries@example.co.uk].
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